Privacy Policy

Effective date: July 10, 2026

Scope

This Privacy Policy applies to the public Zapity website, inquiry forms, the Zapity customer platform, and Zapity-managed services where applicable.

Information We Collect

Depending on how you interact with Zapity, we may collect information such as:

• Name and business name
• Email address and telephone number
• ZIP code and service area
• Inquiry or form content
• Account and authentication information
• Website and usage data
• Device and browser information
• IP-derived general location
• Page views and interaction events
• Call metadata and message metadata
• Lead-source and attribution information
• Support communications
• Billing or subscription information when applicable
• Business registration information needed for communications compliance
• Call recordings or message content only when enabled, supported, and applicable

Not every category is collected from every user.

How We Use Information

We use information to:

• Provide and operate the service
• Respond to inquiries
• Build and maintain customer websites
• Attribute leads to marketing sources
• Run communications workflows
• Provide support
• Maintain security and prevent abuse
• Process billing
• Conduct analytics and improve the service
• Meet legal and carrier compliance obligations
• Register messaging services where required
• Enforce agreements and acceptable-use rules

Communications Data

Zapity may process call events, caller and callee numbers, timestamps, duration, call outcomes, message content, attachments, opt-out activity, and recordings where configured. Call recording depends on customer configuration and applicable law.

Service Providers and Disclosures

Zapity may use third parties for hosting, communications, telephone-number services, SMS/MMS delivery, messaging registration, analytics, email, payments, security, customer support, and data storage. We may disclose information when necessary to provide the service, comply with law, prevent abuse, or protect rights and safety.

Sale of Personal Information

Zapity does not sell personal information in the conventional sense. We share information only as reasonably necessary to operate and improve our services and to comply with legal obligations.

Cookies and Analytics

Zapity uses cookies, local storage, analytics, session information, and similar technologies to understand usage, improve the service, and maintain authentication where applicable.

Retention

We retain information only as reasonably necessary for service delivery, business records, dispute resolution, security, legal compliance, and contractual obligations.

Security

Zapity uses reasonable administrative, technical, and organizational safeguards to protect information. No system is completely secure.

Customer Responsibilities

Zapity customers are responsible for the data they collect through their websites, forms, calls, and messaging workflows, including obtaining appropriate consent and complying with applicable laws.

Your Privacy Rights

You may request access, correction, or deletion of your personal information by contacting us at info@zapity.com. We will respond subject to legal and operational limitations.

Children

Zapity’s services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Contact

For privacy questions, contact info@zapity.com.